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ActivoBank is a member of the following Dispute Arbitration Centers:

Lisbon Arbitration Centre of Consumer Disputes (www.centroarbitragemlisboa.pt)

Porto Consumer and Arbitration Information Centre (www.cicap.pt)

ActivoBank e-mail address is the following: apoioaclientes@activobank.pt

The Entities that deal with alternative resolution for consumer disputes, are part of the Consumer Arbitration Network.

The list and contact details of these entities are disclosed by the Consumers Directorate-General in the Consumer Portal (www.consumidor.pt)

The Entities that deal with alternative resolution for consumer disputes are part of the Consumer Arbitration Network and have joined the RLL platform - Resolução de Litígios em Linha ODR platform also called - online dispute resolution. The list and contact details of these entities are disclosed by the Consumers Directorate-General in the Consumer Portal (www.consumidor.pt).

As for online products and contracted services, the consumer can use the online dispute resolution as a means of extra-judicial settlement, by accessing the RLL platform - Resolução de Litígios em Linha ODR - online dispute resolution (https://webgate.ec.europa.eu/odr/main/?event=main.home.show). This web / electronic platform site was created by the European Union under Regulation (EU) No 524/2013 of the European Parliament and Council of May 21st 2013.