If the subject is related to:
Account Information and Instructions
(e.g., movements, balances, access codes, direct debit revocation, etc.)
- You must identify yourself with your TIN (Taxpayer Identification Number) and Multichannel Code through our Helpline.
Generic Clarifications on Offer, Pricing and Procedures
(e.g., change of address, enabling 3D Secure, changing email/phone, set up alerts, etc.)
- We will respond your questions through email.