Contacts

Don't hesitate to ask for help

If you need help when it’s time to simplify, talk to us

Support Line

+351 210 030 700

(Calls to national landline network)

ActivoBank never contacts Clients through this number

Opening Hours

Business days (including trading holidays) from 8am to 10pm

Saturday from 10am to 8pm

Sundays and public holidays from 12pm to 8pm

Automated Service

The automated service and the card emergency service are available

24/day

7 days a week

The cost of communications depends on the tax you have agreed with your telecommunications operator

Urgent Card Service

Contact us in the event of loss, theft or loss of your Cards

+351 800 913 700

Available 24/7

The cost of communications depends on the tax you have agreed with your telecommunications operator.
If you are abroad, contact us through the Support Line.

ActivoBank never contacts Clients through this number

Data Protection

1. Banco ActivoBank, S.A. (hereinafter referred to as ActivoBank), within the scope of complaints management, is responsible for processing the personal data required for this purpose.

2. ActivoBank is the legal entity that determines the purposes and means of the processing of personal data of the data subjects. In this context, ActivoBank processes the following data: name, tax identification, cellphone number and email address.

3. Subcontracted entities, as well as entities providing or licensing services to the Bank, including those based outside the European Union, may have access to data collected and recorded by the Bank and carry out other operations to process the personal data of individuals involved in this scope, when and to the extent necessary for the fulfilment of the contractual obligations established between ActivoBank and them, subcontractors being bound by the fulfilment of the duty of banking secrecy, as well as strict compliance with all legislation and other rules applicable to the processing of personal data, in the exact terms in which ActivoBank is obligated.

4. Personal data are kept for as long as necessary and for as long as the legitimate purposes for which the data are processed persist, to comply with contractual, legal and regulatory obligations or to protect the legitimate interests of ActivoBank or third parties. ActivoBank will delete or anonymise the personal data of the individuals involved in this scope when they are no longer necessary for the pursuit of the purposes for which they were collected and processed.

5. Individuals are ensured, under the terms of the law, the right to information, access, rectification, opposition, erasure, limitation and portability of personal data, by means of a written communication addressed to ActivoBank. The exercise of these rights, as well as any complaint regarding the processing of their personal data, may be submitted to the Bank or to the respective Data Protection Officer in accordance with the provisions of ActivoBank's Privacy Policy, which can be accessed at any branch of the Bank or through its website at www.activobank.pt and documents accessible on the Bank's different communication platforms. The contact details of the Bank's Data Protection Officer are: Av. Prof. Dr. Cavaco Silva (Tagus Park) Edf. 1, n.º 32, 2740-256 Porto Salvo or through its website or by e-mail: protecao.dados.pessoais@activobank.pt. There is also the right to lodge a complaint with a competent supervisory authority in accordance with the law.

6. The privacy policy referred to in the previous paragraph may, at any time, be amended in order to adapt it to the best market practices or to future legislative or regulatory changes. The updated version can also be consulted at any branch of the Bank or on its website at www.activobank.pt.

Data Protection

1. Banco ActivoBank, S.A. (hereinafter referred to as ActivoBank), within the scope of complaints management, is responsible for processing the personal data required for this purpose.

2. ActivoBank is the legal entity that determines the purposes and means of the processing of personal data of the data subjects. In this context, ActivoBank processes the following data: name, tax identification, cellphone number and email address.

3. Subcontracted entities, as well as entities providing or licensing services to the Bank, including those based outside the European Union, may have access to data collected and recorded by the Bank and carry out other operations to process the personal data of individuals involved in this scope, when and to the extent necessary for the fulfilment of the contractual obligations established between ActivoBank and them, subcontractors being bound by the fulfilment of the duty of banking secrecy, as well as strict compliance with all legislation and other rules applicable to the processing of personal data, in the exact terms in which ActivoBank is obligated.

4. Personal data are kept for as long as necessary and for as long as the legitimate purposes for which the data are processed persist, to comply with contractual, legal and regulatory obligations or to protect the legitimate interests of ActivoBank or third parties. ActivoBank will delete or anonymise the personal data of the individuals involved in this scope when they are no longer necessary for the pursuit of the purposes for which they were collected and processed.

5. Individuals are ensured, under the terms of the law, the right to information, access, rectification, opposition, erasure, limitation and portability of personal data, by means of a written communication addressed to ActivoBank. The exercise of these rights, as well as any complaint regarding the processing of their personal data, may be submitted to the Bank or to the respective Data Protection Officer in accordance with the provisions of ActivoBank's Privacy Policy, which can be accessed at any branch of the Bank or through its website at www.activobank.pt and documents accessible on the Bank's different communication platforms. The contact details of the Bank's Data Protection Officer are: Av. Prof. Dr. Cavaco Silva (Tagus Park) Edf. 1, n.º 32, 2740-256 Porto Salvo or through its website or by e-mail: protecao.dados.pessoais@activobank.pt. There is also the right to lodge a complaint with a competent supervisory authority in accordance with the law.

6. The privacy policy referred to in the previous paragraph may, at any time, be amended in order to adapt it to the best market practices or to future legislative or regulatory changes. The updated version can also be consulted at any branch of the Bank or on its website at www.activobank.pt.

Data Protection

1. Banco ActivoBank, S.A. (hereinafter referred to as ActivoBank), within the scope of complaints management, is responsible for processing the personal data required for this purpose.

2. ActivoBank is the legal entity that determines the purposes and means of the processing of personal data of the data subjects. In this context, ActivoBank processes the following data: name, tax identification, cellphone number and email address.

3. Subcontracted entities, as well as entities providing or licensing services to the Bank, including those based outside the European Union, may have access to data collected and recorded by the Bank and carry out other operations to process the personal data of individuals involved in this scope, when and to the extent necessary for the fulfilment of the contractual obligations established between ActivoBank and them, subcontractors being bound by the fulfilment of the duty of banking secrecy, as well as strict compliance with all legislation and other rules applicable to the processing of personal data, in the exact terms in which ActivoBank is obligated.

4. Personal data are kept for as long as necessary and for as long as the legitimate purposes for which the data are processed persist, to comply with contractual, legal and regulatory obligations or to protect the legitimate interests of ActivoBank or third parties. ActivoBank will delete or anonymise the personal data of the individuals involved in this scope when they are no longer necessary for the pursuit of the purposes for which they were collected and processed.

5. Individuals are ensured, under the terms of the law, the right to information, access, rectification, opposition, erasure, limitation and portability of personal data, by means of a written communication addressed to ActivoBank. The exercise of these rights, as well as any complaint regarding the processing of their personal data, may be submitted to the Bank or to the respective Data Protection Officer in accordance with the provisions of ActivoBank's Privacy Policy, which can be accessed at any branch of the Bank or through its website at www.activobank.pt and documents accessible on the Bank's different communication platforms. The contact details of the Bank's Data Protection Officer are: Av. Prof. Dr. Cavaco Silva (Tagus Park) Edf. 1, n.º 32, 2740-256 Porto Salvo or through its website or by e-mail: protecao.dados.pessoais@activobank.pt. There is also the right to lodge a complaint with a competent supervisory authority in accordance with the law.

6. The privacy policy referred to in the previous paragraph may, at any time, be amended in order to adapt it to the best market practices or to future legislative or regulatory changes. The updated version can also be consulted at any branch of the Bank or on its website at www.activobank.pt.

Data Protection

1. Banco ActivoBank, S.A. (hereinafter referred to as ActivoBank), within the scope of complaints management, is responsible for processing the personal data required for this purpose.

2. ActivoBank is the legal entity that determines the purposes and means of the processing of personal data of the data subjects. In this context, ActivoBank processes the following data: name, tax identification, cellphone number and email address.

3. Subcontracted entities, as well as entities providing or licensing services to the Bank, including those based outside the European Union, may have access to data collected and recorded by the Bank and carry out other operations to process the personal data of individuals involved in this scope, when and to the extent necessary for the fulfilment of the contractual obligations established between ActivoBank and them, subcontractors being bound by the fulfilment of the duty of banking secrecy, as well as strict compliance with all legislation and other rules applicable to the processing of personal data, in the exact terms in which ActivoBank is obligated.

4. Personal data are kept for as long as necessary and for as long as the legitimate purposes for which the data are processed persist, to comply with contractual, legal and regulatory obligations or to protect the legitimate interests of ActivoBank or third parties. ActivoBank will delete or anonymise the personal data of the individuals involved in this scope when they are no longer necessary for the pursuit of the purposes for which they were collected and processed.

5. Individuals are ensured, under the terms of the law, the right to information, access, rectification, opposition, erasure, limitation and portability of personal data, by means of a written communication addressed to ActivoBank. The exercise of these rights, as well as any complaint regarding the processing of their personal data, may be submitted to the Bank or to the respective Data Protection Officer in accordance with the provisions of ActivoBank's Privacy Policy, which can be accessed at any branch of the Bank or through its website at www.activobank.pt and documents accessible on the Bank's different communication platforms. The contact details of the Bank's Data Protection Officer are: Av. Prof. Dr. Cavaco Silva (Tagus Park) Edf. 1, n.º 32, 2740-256 Porto Salvo or through its website or by e-mail: protecao.dados.pessoais@activobank.pt. There is also the right to lodge a complaint with a competent supervisory authority in accordance with the law.

6. The privacy policy referred to in the previous paragraph may, at any time, be amended in order to adapt it to the best market practices or to future legislative or regulatory changes. The updated version can also be consulted at any branch of the Bank or on its website at www.activobank.pt.

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