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What are the necessary documents to open an account?

Opening an Account in person

In order to open an Account in some Activobank Branches, you will need to schedule your visit through the Support Line.

  • Valid Identification Document (one of the following documents):
    • Portuguese Citizen Card (if Clients are students, retired, employees or unemployed, they don’t need any other document to open an Account at an Activobank Branch);
    • Portuguese Residence Card issued with a validity of more than 12 months;
    • Passport/Identity Card (only accepted if you are a citizen of Europe, the Schengen Area or the United Kingdom)​.
  • Valid Tax Identification Number (TIN), one of the following documents:
    • Portuguese Citizen Card;​ ​
    • TIN Card;
    • Tax Payer’s central registration​. ​
  • Proof of address dated less than 12 months* (one of the following documents):​ ​​
    • Drivers License;​
    • Tax reimbursement statement;​
    • Utilities bill;
    • Taxes liquidation issued by the fiscal authority of the country of residency;
    • Document issued by the consulate.​
  • If the Client is a minor, proof of address of parents/legal representatives must be presented​.​
    • *Persons under 30 years of age must provide proof of parental address (dated less than 12 months).
  • Proof of employment situation with 6 months validity (one of the following documents): ​
    • Employee: pay slip or work contract;
    • Independent worker: "Green receipts", start/change of economic activity statement (available in Portal das Finanças), company registration or commercial registry certificate;
    • Unemployed: Declaration from the Employment Center;
    • Student: Student ID, enrolment proof or payment of tuition fees (can be provided up to 12 months after completion of degree or training); ​​
    • Domestic: IRS Template 3 or Bank statement;
    • Lives off their own assets: IRS Template 3 or Bank statement;
    • Retired: IRS Template 3 or Bank statement or pay slip.

Opening an Account via video call

  • Valid Identification Document (one of the following documents):
    • Portuguese Citizen Card; ​
    • Portuguese Residence Card issued after December 2008 and with a validity of more than 12 months;
  • Valid Tax Identification Number (TIN), one of the following documents: ​​
    • Portuguese Citizen Card;​ ​
    • Portuguese Residence Card;
    • TIN Card;
    • Tax Payer’s central registration​.
  • Proof of address dated less than 12 months (one of the following documents):​ ​
    • Drivers License;​ ​
    • Tax reimbursement statement;​
    • Utilities bill;
    • Document issued by the consulate.​
    • *Persons under 30 years of age can provide proof of parental address (dated less than 12 months).
  • Proof of employment situation with 6 months validity (one of the following documents):
    • Employee: pay slip or work contract;
    • Independent worker: "Green receipts", start/change of economic activity statement (available in Portal das Finanças), company registration or commercial registry certificate;
    • Unemployed: Declaration from the Employment Center; ​
    • Student: Student ID, enrolment proof or payment of tuition fees (can be provided up to 12 months after completion of degree or training);
    • Domestic: IRS Template 3 or Bank statement;
    • Lives off their own assets: IRS Template 3 or Bank statement;
    • Retired: IRS Template 3 or Bank statement or pay slip.
    ​

Opening an Account with Mobile Digital Key

You don't need to have any documents with you, you only need the Mobile Digital Key.​

  • If you already have the Digital Mobile Key, you just need to:​
    • Download the ActivoBank App​
    • Log in with your Mobile Digital Key​
    • Confirm some data​
    • Sign the contracts (everything digital, no paperwork)​
    • Register in the App​
  • If you don't have the Mobile Digital Key:​
    • Download the Autenticação.gov App​
    • Take a picture of your Citizen Card and another of yourself (selfie)​

What should I do in case my Card is stolen or lost?

You can call our Support Line +351 800 913 700, available 24 hours and cost free.

What should I do if I forget my Access Code?

On the Website you have na optin, after clicking Login, that alows the attribution of a new code. Select "Request new ones", enter your Account and NIF. At the end of the process you will be contacted and receive the code through email. If you prefer you can also go to an ATM and follow these steps: Mais operações > Registo Internet, a screen will appear where you can choose the 7-digit Access Code. The machine will then give you a receipt with your new codes.

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Accounts

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