You will need your PIN code to start using your Card.
- On the App: on the home page there will be a notification. Click it and follow the steps.
- On the Website: Daily basis > Cards > More Operations > Activate Card.
You'll receive the PIN code through SMS on the phone number associated with your Account. Before you make the first payment with your Card, go to the ATM and consult your balance or movements to activate the Card.
You can top up your Pre-paid Card via:
- The App, by choosing the Card and then selecting “Top up Pre-paid Card”.
- The Website, by logging in and selecting Pay > Top up Pre-paid Cards.
The provision fee for the Card is €15, which is paid annually. Plus Stamp Duty. Withdrawals have a cost of €5 for each withdrawal in a currency other than the euro. Exempt from international servicing fee and the Exchange is guaranteed by the Visa network in the day of the transaction.
The provision fee for the Card is €15, which is paid annually. Plus Stamp Duty. Withdrawals have a cost of €5 for each withdrawal in a currency other than the euro. Exempt from international servicing fee and the Exchange is guaranteed by the Visa network in the day of the transaction.
Yes. For safety reasons this operation is performed through our Support Line (+351 210 030 700). This operation has associated costs. Consult our price list.
Just talk to us on the Support Line +351 800 913 700, available 24 hours a day and at no cost.
To validate 3D Secure transactions, you need to ensure that you have:
- Internet access via mobile data or Wi-Fi;
- Notifications are enabled in the ActivoBank application. You can confirm this by logging in to the App, selecting the "More" section and managing notifications under configurations.
At the moment of online purchase:
- Enter your card details and wait.
- You will then receive a notification from the ActivoBank application. Click on it.
- Follow the instructions to validate the payment.
- At the end, it's important to go back to the merchant's website or App to complete the purchase.