I’ve been traveling around Indonesia for a month and paid €0 in international fees.

Simply subscribe via the ActivoBank App.

Select the Card to which you wish to associate the Activo Viagem benefits and then choose the subscription period (30 days, 90 days or 1 year). Once subscribed, the benefits will be immediately active for the physical transactions you make abroad with the selected Card.

You can enjoy the benefits of Activo Viagem all over the world, especially in countries outside the Euro zone, the European Union and the EEA.

A competitive exchange rate is applied, guaranteed by the VISA network at the time of the transaction. To see the cost of currency conversion, check the Simulador Cambial (activobank.pt).

When you withdraw money from an ATM with the Activo Viagem subscription, you will not incur any costs. However, there may be some fees that are not related to the Bank, such as: those charged by the owners of the ATM, its use, or those charged by the inclusion of exchanges.

We recommend that you check the conditions of the owner of the ATM network where you withdraw money.

Yes, by cancelling the subscription you will continue to have access to the service until the end of the subscription period.

When you subscribe to Activo Viagem, you will receive a confirmation email with a promotional code that you can use when you purchase an eSIM of up to 50GB in over 70 available countries at get eSIM Travel.

To access Air Refund, you must pay for your flight with your ActivoBank Card, subscribe to Activo Viagem, and fill in the form available through the link in the Activo Viagem management area.

• Unexpected events with flights – Reimbursement of urgent expenses for accommodation and meals in the event of delays of more than 6 hours (€250 per claim).
• Unexpected events with luggage - Reimbursement of urgent expenses for clothing and personal items (delay > 6h - €250 per claim. Delay > 48h - €750 per claim) and also for cases of loss, misplacement, theft or damage (€750 per claim).

In the event of a claim, you should send an email with the reimbursement requests to sinistros.patrimoniais@ocidental.pt along with proof of your Activo Viagem subscription. It’s as simple as that.

1. Unforeseen flight issues

In the event of a claim, it must be submitted with the following documentation:

• Description of the incident, including the date, time, and circumstances of the claim;
• Original transport ticket and proof of your Activo Viagem subscription;
• Carrier's statement confirming:
  
  1. Confirmed regular flight delay, cancellation, or denied boarding due to overbooking;
  
  2. Missed connection between two flights.

2. Unforeseen baggage issues

In the event of a claim, it must be submitted with the following documentation:

• Description of the incident, including the date, time, and circumstances of the claim;
• Original transport ticket and proof of your Activo Viagem subscription;
• Carrier's statement confirming:
  
  1. Delay in baggage delivery;
  
  2. Original receipts proving the urgent expenses paid (clothing and personal items).

In case of theft, a copy of the report filed with the competent police authority should be submitted (Incident Report).