Complaints
If you need clarification, you can do so through one of the following channels:
Support Line
+ 351 210 030 700 (calls to national landline network), with personalized service available on business days (8am to 10pm), Saturdays (10am to 8pm), Sundays and public holidays (12pm to 8pm). The cost of communications depends on the tariff agreed with your telecommunications operator.
Requests, clarifications and complaints
This channel is the preferred method to submit your requests, clarifications, or complaints, and we will respond to you as soon as possible.
Apoio AB
Digital Ombudsman
All questions should always be addressed in writing and specifically to the Ombudsman, identifying the Client by full name and Tax Identification Number:
Letter: Rua Augusta, 84, Piso 2, 1100-053 Lisboa
Fill it out in a clear and concise manner, and, if necessary, attach the relevant documents, i.e. the correspondence previously exchanged with the Bank.
Ombudsman Regulation
Electronic Complaints Book
Complaints Book
We want to be always by your side.