Insurance

ON/OFF​

In the event of an accident, contact Customer Care using the "Emergency Call" button in the App.

Alternatively, you can read all the information in the "In the event of an accident" section to find out what to do.

Gadget​

In the event of a claim, you must present the insured equipment to the Insurer or to an entity appointed by the Insurer.​

In the event of theft of the insured property, you must report it to the competent police authorities and present the corresponding police report to the Insurer.

Móbis​

1. Report the accident at Participação de Sinistro Automóvel;​
2. Fill in the Declaração Amigável do Acidente Automóvel (DAAA);​
3. Include the license plate, photos, contact details of the people involved and the witnesses;
4. You must report the claim on the day of the incident or the day after the incident;​​​​
5. If it is not possible to meet the mentioned deadline, you must report it within a maximum of 8 days after the incident.​​​​

Homin​

Complete the claim form participação de sinistro and send it to sinistros.patrimoniais@ocidental.pt.​

You should include:

1. Policy number;​
2. Details of the incident (date, time, place);​
3. Contacts details of the individual and injured parties, if applicable: name, address, phone number and email address. ​​​​

Important: You must report the claim on the day of the incident or the day after the incident. If it is not possible to meet the mentioned deadline, you must report it within a maximum of 8 days after becoming aware of the incident.

If you want the compensation to be credited to a bank account different from the one associated with your policy, at the time of reporting, you must provide the IBAN of the account to be credited (accompanied by the respective bank proof).

Yolo!​

1. In case of death due to illness:
   • Deadline for reporting: 8 days after the occurrence;
   • Who to contact: Policyholder, beneficiaries or legal heirs;
   • Documents required.
2. In case of death due to accident:
   • Deadline for reporting: 8 days after the occurrence;
   • Who to contact: Policyholder, beneficiaries or legal heirs;
   • Documents required.
3. In case of disability:
   • Deadline for reporting: immediately 60 days after confirmation of disability;​
   • Who to contact: insured person or their representative;
   • Documents required.
4. In case of serious illness:
   • Deadline for reporting: immediately 60 days after confirmation of serious illness;
   • Who to contact: insured person or their representative;
   • Documents required.

VOLTA – Personal Accidents​

1. Fill in the claim form documento de participação de sinistro;​
2. Include the policyholder's name, insured person's name, address, telephone number, email address, policy number and details of the accident;
3. Include the date, time, location and circumstances of the accident and its known or probable causes;
4. If the accident causes the death of the insured person, the death certificate must also be sent, which must include the cause of death (different from the death record or death certificate). The death certificate can be obtained through the doctor who certified the death, the health unit where the death occurred, or online at the website of Direção Geral de Saúde;​
5. Send all information you consider useful for context and compensation, for example, prescriptions and proofs of expenses incurred, to: sinistros.acidentes.pessoais@ocidental.pt ; or through the client area on ocidental.pt. You can also contact the accidents helpline at 210 042 490 for assistance. The claim can also be made through a Bank employee. Alternatively, you can call ActivoBank’s Support Line at 210 030 700​.
6. Please note: in case of emergency and if it is impossible to contact by telephone, you must go to the nearest hospital and inform the Linha Plataforma Acidentes as soon as possible.​​

Pétis

1. Fill in the claim form documento de participação de sinistro;​
2. Report the accident to one of the following contacts:
   • Veterinary and Medication Assistance;
   • Civil Liability;​
   • Legal Defence;
   • Assistance Coverage: 210 347 936.​
3. Provide the date, location and description of the accident;
4. Send the identification and contact details of the individual and any injured parties, if applicable: name, address, and phone number for contact;
5. Send a copy of the animal’s registration and license, vaccination card, or chip proof;​
6. In the case of Civil Liability, the accident must be reported within 48 hours, followed by a written statement within a maximum of 8 days;​
7. In the case of Veterinary and Medication Assistance, the maximum time limit is 120 days;​

SUBMISSION OF EXPENSES FOR REIMBURSEMENT

Médis, Médis Light e Médis Dental