Compras online

Shop online safely​

Steer clear of uncomfortable situations with our helpful tips.

Online shopping tips​


Look for information about the seller.

Search the name online, cross-reference with reviews, or browse discussion forums to confirm that there are no recurring complaints about the seller.


Check if the websites are secure​

Choose websites with security guarantees like those whose address starts with https:// instead of http:// or those that display a padlock on the left side of the address bar.


Avoid transactions on public networks

Public Wi-Fi networks should not be used for payments or online purchases, and transactions should be conducted away from prying eyes.


Choose different strong passwords

Avoid using the same password for all websites and apps. Protect yourself with complex passwords, using a combination of numbers, uppercase and lowercase letters.


Choose safe payment methods

3D Secure is the service that allows you to authenticate your online purchases (available on all ActivoBank cards).


Verify your bank statements​

Regularly check the transactions on your account. If you notice any unusual debits, inform the Bank.

3D Secure is a way to validate online purchases with strong two-factor authentication

It minimizes the risk of fraud and is mandatory for all merchants in the European Union. ​

Make sure your mobile number registered with the Bank is up to date and don't forget to allow notifications from the ActivoBank App.

How does 3D Secure work?

Online security protocol

When shopping on websites verified by Visa or Mastercard, always confirm that it’s you who is making the payment (the cardholder).


When you make a purchase online, you will get a notification in the App to authenticate the transaction

Purchase authentication

To confirm the payment in the app, you must enter the 3 positions of the Multichannel Code or use your fingerprint or facial recognition.

Completion of Purchase

On the merchant's site, finalize your purchase by selecting the "Continue" button.


Beware! Fraudulent SMS

We have detected a new fraudulent scheme aimed at extorting information from users of digital channel.

Read news

Frequently Asked Questions

What else do you need to know?

These are our frequently asked questions.

What if I have three consecutive PIN failures?

If this happens, the App will be locked. To unlock it, you will need to enter a PUK code. The PUK is available for viewing at, after logging in, under Settings > Profile > View App PUK.

I lost my card, what now?

Pode bloquear o seu Cartão na App ActivoBank. O Cartão ficará inutilizável, e por isso seguro até que o encontre. Depois de o encontrar basta desbloquear para poder voltar a usar.

If I don't have the App, can I shop online?

No. To shop online you need to have the ActivoBank App installed on your mobile phone. That's where you'll validate each purchase.​

Are payments with Wallets secure?

Yes, because Wallets have security mechanisms that conceal the Card data used for payment.​

Didn't find what you were looking for?

Clarify your doubts!


The opening of an account is conditioned to the Customer’s admission by the Bank, in accordance with its Customer Acceptance Policy. The Minimum amount to open an account is 500€ and 100€ to online Account openings. The minimum initial deposit of 100€ is also applicable for Salary Accounts and Student Accounts. This amount is Account Balance and is entirely at the Customer’s disposal.