Breech of Credit Contracts

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Risks of Excessive Indebtedness

Credit instalments constitute regular charges for the family budget of bank customers. It is essential for bank customers to previously weigh up whether they have financial capacity to assure the payment of the instalments arising from the loans they wish to take out.

For further information on family budget management, see the portal “Everyone Counts”, at www.todoscontam.pt.

Risks of Excessive Indebtedness

Default on credit liabilities occurs when the bank customer does not pay, on the established date, the instalment of the credit contract that was concluded.Customers with credit in situations of default are subject to penalties and their assets may be seized.The bank customer should have a preventative attitude, anticipating any possible situation of default. If you foresee difficulties in the payment of your charges, you should promptly warn the credit institution..If the bank customer communicates difficulties in ensuring the payment of his charges, the credit institution is obliged, pursuant to Decree-Law number 227/2012, of 25 October, to assess his risk of default. The credit institution should propose solutions to prevent breach of contract, whenever feasible.

To inform ActivoBank of the existence of difficulties in the payment of your charges, contact an Active Point or call 707 500 700 on Monday to Friday from 8h to 22h, Saturday from 10h to 20h, Sunday and public holidays from 12h to 20h.

PERSI

PERSI (Extrajudicial Procedure for Settlement of Situations of Default), created by Decree-Law number 227/2012, of 25 October, seeks to promote the settlement of situations of default through negotiated solutions between the bank customer and credit institution.Credit institutions are obliged to integrate credit in default in PERSI between the 31st and 60th day after the occurrence of the default. Credit institutions are also obliged to initiate PERSI as soon as the non-payment of an instalment occurs, in cases when the bank customer has been warned of the risk of default. Bank customers with credit in default may at any time request the immediate integration of this credit in PERSI.

During the 5 days following initiation of PERSI, the bank customer will be informed of this fact, as well his rights and duties under this procedure.

Credit Ombudsman

The figure of the Credit Ombudsman was introduced into the Portuguese Legal System by Decree-Law No. 144/2009, of June 17, with the aim of safeguarding the “defense and promotion of rights, guarantees, and legitimate interests of any persons or entities involved in credit relationships”, thus intending to contribute to the improvement of access to credit for clients with financial institutions. Among the various competencies of the Credit Ombudsman, the following stand out: coordinating mediation activities between bank clients and credit institutions, with a view to obtaining credit renegotiation or granting agreements; promoting financial literacy in the context of credit; collaborating with Banco de Portugal, contributing to the compliance with legal and contractual norms in the matter of credit granting.

The Credit Ombudsman operates alongside Banco de Portugal, enjoying impartiality and independence in the exercise of its functions. The services provided by Credit Ombudsman to bank clients are free of charge. For more information about the Credit Ombudsman, visit the website www.mediadordocredito.pt. You can also use the email address mediador.do.credito@bportugal.ptor call: 21 323 34 16 on weekdays from 9:30am to 5:30pm (call to the national landline network).

Bank Costumer Support Network

Bank customers with credit at risk of default or with payment of instalments in arrears may obtain information, advice and follow-up from the extrajudicial network of support to bank customers, free of charge.The bank customer support network is composed of qualified entities recognised by the Directorate General for the Consumer.For further information on the support network, see the “Consumer Portal”, at www.consumidor.pt.

For other information on the systems relative to breach of credit contracts, contact ActivoBank customer care, Monday to Friday, from 8h to 22h, Saturday from 10h to 20h, Sunday and public holidays from 12h to 20h, through telephone numbers 707 500 700; 918 788 486 965; 965 998 486 and 935 228 486, an Activo Point or the Bank Customer Portal at http://clientebancario.bportugal.pt, and the portal “Everyone Counts”, at www.todoscontam.pt.