There are two access codes: the User Code and the Multichannel Code.
The User Code identifies you as a Client. Ifyou opened an Account online, it was sent to you in the welcome email.
The Multichannel Code is composed of 7 digits and allows you to authorize or confirm operations, as well as access the Support Line Service, Automated Service, Website, and App. If you opened an Account online, it was sent to you by SMS. You can change it at any time in the App under Profile > Security > Change Multichannel Code. Access Codes should be personal and non transferable.
ActivoBank never requests more than 3 digits of the Access Code simultaneously, under any circumstance, so any request for more constitutes a fraud attempt and should be reported via +351 210 030 700* o email fraude@activobank.pt
*(Calls to national landline network), with personalized service available on business days (8am to 10pm), Saturdays (10am to 8pm), Sundays and public holidays (12pm to 8pm). The cost of communications depends on the tariff agreed with your telecommunications operator.