Validate or update your information in the ActivoBank App
The obligation to periodically update identifying information is legally required by article 40 of Law 83/2017 and article 45 of Notice 1/2022 of Banco de Portugal.
Click on your profile icon
Select "Personal Data"
Validate or update your personal information
Where to update?
Identification Document
Portuguese Citizen Card or Passport/Identity Card (European citizen, Schengen Area or UK nationality).
Where to update
Tax Identification Number
Portuguese Citizen Card, TIN Card or Tax Payer's central registration.
Residential or Fiscal Address and Email(issue date less than 12 months)
Drivers License, Tax reimbursement statement, Utilities bill or Document issued by the consulate.
Occupation and Employer(issue date less than 6 months)
Pay slip, Emplyment proof, Work Contract, Invoice (Recibos Verdes) or Employment Center Declaration.
Mobile Number
You don't need proof
App Activobank
On the App, choose the option in the menu on the left side, before logging in, "Request access codes." You can do this through the Digital Mobile Key, or request to be contacted by phone.
Through an ATM, follow these steps: More operations > Internet Registration. A screen will appear where you will set your 7-digit access code. When you proceed to the next step, the ATM will give you a receipt with your new user code.
Support Line
Personalized service on weekdays and holidays with national coverage (8am-10pm), Saturdays (10am-8pm), Sundays and other holidays (12pm-8pm).
The cost of communications depends on the tariff you have agreed with your telecommunications operator.
These are our frequently asked questions
Change professional status, according to the current situation, to domestic, living off assets, or retired, attaching the corresponding documents to these situations.
Didn't find what you were looking for?
Clarify your doubts!
