Accounts

OPEN AN ACCOUNT

• How to open an Account online with Digital Mobile Key?​
• What do you need to open an Account online with Digital Mobile Key?​
• What are the necessary documents to open an account?
• What are the Costs of an Account with ActivoBank?
• How can I open an Account with more holders?

ACTIVO SALARY

• When is the amount of salary or pension available?
• How do I receive my salary in ActivoBank?
• How can I domicile my salary at ActivoBank?

SALARY ADVANCE

• Why do I no longer have access to the Active Salary?
• When is the Salary Advance available and what’s the amount? 
• How does the release of Salary Advance’s amount work in the first month? 
• How can I access the antecipation of my salary?

DATA UPDATE

• How can I update my details?

MINOR ACCOUNT

• What documents are required to open an Account for a minor (under 18 years old)? ​
• Who can open an Account for the minor? And where can it be opened?
• Which is the minimum value that must be available in the minor 's Account?
• How can I perform transactions with the minor's Account?
• What type of transactions can I perform with a minor Account?
• Can include or exclude parents/legal guardians from the Account?

ACCESS & CONTACTS

• What is the Access Code?
• What should I do if I forget my Access Code?

DOCUMENTS & PROOF

• Where can I find the IBAN/NIB proof?

MINIMUM BANKING SERVICES

• What are the Minimum Banking Services?
• What is the cost of a Minimum Bank Services Account?
•  Can the Bank close the Minimum Banking Services Account?

OTHER

• What is Ordenado Activo?
• How is the interest calculated and charged?  
• How can I close an ActivoBank Account?
• Where are the Activo Branches?
• How can I add another Account holder?
• In the event of a conflict with the Bank, you can access alternative means of conflict resolution.
• How do I make cash deposits in my Account?