Cards

ACTIVO VIAGEM

• How do I access Activo Viagem?
• In which countries can I benefit from Activo Viagem?
• How can I access the exchange rate applied?
• If I subscribe to Activo Viagem, will I have to pay for withdrawals at ATMs?
• If I cancel Activo Viagem, will I still have access to the service until the end of the subscription period?
• How do I get the 25% discount on mobile data when I travel abroad?
• How can I access Air Refund?
• What types of coverage are included in this Travel Contingency Insurance?
• How can I activate the Travel Contingency Insurance?
• What procedures should I follow in case of unforeseen events?

CREDIT AB GOLD

• Do I get Cashback with the AB Gold Credit Card?​

CREDIT CLASSIC

• How do I change the payment option of the Credit Card?
• Can I start using the Card once I receive it?
• How do I change the payment date of the Credit Card?​
• How can I change the Credit Card limit?

SLICE

• Until when is it possible to create installments in a transaction?
• What is the minimum amount and periods of installment payments?
• Is it possible to cancel an installment payment?
• What transactions can I use installments for?
• What is Slice?
• What are installments and how are they paid?​

DEBIT

• When do I get my Debit Card?
• Can I start using the Debit Card once I receive it?

DEBIT 12-17

• What types of transactions can the minor perform with the Card?​

PRE-PAID

• When will I receive the Pre-paid Card?
• Can I use the Pre-paid Card as soon as I receive it?
• How can I top up the Pre-paid Card?
• Can I transfer the balance of the Pre-paid Card to my Current Account?
• What kind of transactions can I perform with the Pre-paid Card?

PRE-PAID INTERNATIONAL

• When will I receive the Pre-paid International Card?
• Can I use the Pre-paid International Card as soon as I receive it?​
• How do I top up the Pre-paid International Card?​
• What is the cost of the Pre-paid International Card?​
• Can I transfer the balance of the Pre-paid International Card to my Current Account?​
• What kind of transactions can I perform with the International Pre-paid Card?

3D SECURE

• If I don't have the App, can I shop online?
• How do I know which method will be used to authenticate a purchase?
• What is 3D Secure?
• How can I activate 3D Secure?
• Can I purchase in merchants’ online shops that aren’t members of the 3D Secure service?
• How do I validate 3D Secure transactions? 
• What are the 3D Secure authentication methods available for ActivoBank cards?
• I have a new phone number. How can I update my contacts and activate the 3D Secure service?

OTHER

• How many transactions using installment payments can happen simultaneously?
• How do monthly payments happen?
• What if I have three consecutive PIN failures?
• I lost my card, what now?
• What should I do in case my Card is stolen or lost?