You will need your PIN code to start using your Card.
On the App: on the home page there will be a notification. Click it and follow the steps.
On the Website: Daily basis > Cards > More Operations > Activate Card.
You'll receive the PIN code through SMS on the phone number associated with your Account. Before you make the first payment with your Card, go to the ATM and consult your balance or movements to activate the Card.
You can change the payment date, with effect in the current month, up to the last day of the monthly statement (ie., the last business day of each month).
- In the App, access the Card and select the "Change date” option.
- On the Website: login and go to Daily basis > Select the Card in the left menu > More Operations > Change Payment Date.
The Bank offers two payment options:
- 100% payment, in which the used balance is paid in full by the previously agreed payment deadline.
- Partial payment, which makes it possible to pay the total amount owed in monthly percentages until the value of the debt is reached. Interest will be added to this option (according to the APR of your Card).
You can change the payment option, with effect in the current month, up to the last day of the monthly statement (ie., the last business day of each month).
- In the App, access the Card and select “Payment option”.
- On the Website: login and go to Daily basis > Select the Card in the left menu > More Operations > Change Payment Option.
You can request a credit limit change:
- On the App, access the card, select option "Credit limit".
- On the website: Login > Daily basis > select the Card on the left menu > More Operations > Change Credit limit.
Just talk to us on the Support Line +351 800 913 700, available 24 hours a day and at no cost.
To validate 3D Secure transactions, you need to ensure that you have:
- Internet access via mobile data or Wi-Fi;
- Notifications are enabled in the ActivoBank application. You can confirm this by logging in to the App, selecting the "More" section and managing notifications under configurations.
At the moment of online purchase:
- Enter your card details and wait.
- You will then receive a notification from the ActivoBank application. Click on it.
- Follow the instructions to validate the payment.
- At the end, it's important to go back to the merchant's website or App to complete the purchase.