You can call our Support Line +351 800 913 700, available 24 hours and cost free.
3D Secure is already active on your Cards and is associated to your contact at the Bank.
You can change the date or payment option until the last day of the monthly statement (meaning, the last workday of each month).
On the App, access the Card, select option: "Change date" or " Payment option".
On the website: Login > Daily basis > select the Card on the left menu > More Operations > Change Payment Option or Change Payment Date.
You can request a credit limit change:
- On the App, access the card, select option "Credit limit".
- On the website: Login > Daily basis > select the Card on the left menu > More Operations > Change Credit limit.
To start you will need the PIN code.
Website: Daily basis > Cards > More Operations > Activate Card.
App: On the main screen there will be a notification. Click it and follow the steps.
You'll receive the PIN code through SMS on the phone number associated with your Account. Before you make the first payment with your Card, go to the ATM and consult your balance or movements to activate the Card.