Legal Information

  • Banco ActivoBank, S.A. is a Credit Institution whose activity is supervised by Banco de Portugal, the CMVM (Portuguese Securities Market Commission) and ISP (Portuguese Insurance Institute).
  • The Bank's head office is at Rua Augusta, with share capital of 127.600.000,00 Euros, registered at Lisbon Commercial Registry under single registration and tax identification number 500 734 305.
  • The Bank is a Credit Institution with special registration at Banco de Portugal under number 23.
  • The Bank is authorised, namely, to provide investment services as a financial intermediary, being registered at the CMVM under number 116.
  • The Bank is a Linked Insurance Mediator (number 207074592), with registration date of 26/06/2007. It is authorised to mediate insurance of the Life and Non-Life Branches of the insurers Ocidental - Companhia Portuguesa de Seguros de Vida, S.A., Ocidental - Companhia Portuguesa de Seguros, S.A. and Médis - Companhia Portuguesa de Seguros de Saúde, S.A. as well as Pensõesgere - Sociedade Gestora de Fundos de Pensões, S.A. and Skandia Link, S.A. of Seguros y Reaseguros. Information and registration details available at
  • The Bank participates in the Investor Compensation Scheme regulated by Decree-Law number 222/99, of 22 June, whose purpose is to guarantee the coverage of loans for which a participating entity is liable as a consequence of its financial incapacity, in accordance with the applicable legal and contractual conditions, to reimburse or refund investors for the monies owed to them or belonging to them and which are allocated, in particular, to investment operations, or which are held, administered or managed on their behalf in the context of investment operations.
  • Funds deposited at ActivoBank benefit from the guarantee of reimbursement provided by the Deposit Guarantee Fund whenever the deposited funds become unavailable for reasons directly related to the Bank's financial situation. The Deposit Guarantee Fund guarantees reimbursement up to the maximum amount of 100,000.00 Euros per depositor. The calculation of the value of the deposits of each depositor considers the collective value of the deposit accounts on the date when the Bank was unable to repay the deposits, including interest and, for the balance of deposits in foreign currency, the amount is converted into Euros at the exchange rate in force on this date. For further information, see the website
  • The Bank provides a service for receipt and treatment of any claims that Customers may wish to submit. For this purpose, the claims should be sent to: ActivoBank through the number 210 030 700 and/or AB Support and/or in writing by letter which should be addressed to Avenida Doutor Mário Soares, Tagus Park Edf. 10, Piso 0, 2744-005 Porto Salvo or to any branch of the Bank.
  • The Bank is a financial intermediary subject to CMVM supervision and as such its Customers may present any claims regarding its actions directly to the supervision authority through the following address
  • Policy of Conflict of Interests - this policy is issued in conformity with European Directive 2004/39/EC of 21 April 2004, relative to markets in financial instruments (MiFID), and reflects, according to the transposition to the internal legal system, the rules applicable to Banco ActivoBank, S.A. See here for the full policy.

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