Principles of Personal Data Treatment

1. Our commitment

We want to continue to deserve your trust and are committed to protect your data. ​

Our commitment is to communicate transparently about the processing of your personal data, guarantee data security and the privacy of data subjects, provide mechanisms for exercising your rights, and comply with the provisions of the General Data Protection Regulation.

2. The data controller and the Data Protection Officer

ActivoBank is the controller, the entity responsible for processing your data, and has a Data Protection Officer, which ensures compliance with this processing and is also one of the contact points to obtain clarification about it.

3. Which data we collect and process

We collect several types of personal data to ensure compliance with our duties and with our pledge to provide you a service of excellence. ​

4. How we process your personal data

We process your data for several purposes, according to the product or service you purchase or subscribe to and in accordance with the commitment we have with you.

5. How long must data be stored

Data collected must be stored in accordance with the legal applicable time limits, during contractual obligations or while the legitimate purposes remain in effect.

6. Know your rights

As the holder of personal data, you have several rights under the GDPR, such as: right of access, rectification, opposition, withdrawal of consent, deletion, limitation, portability, and the right to file a complaint with the CNPD.

7. Sharing data

The data you provided may be shared, in an exceptional and controlled manner, to provide you with the service agreed.

8. Find out how we protect your data

Protecting your data means a lot to us. We use the appropriate organizational and technological means to ensure that they are protected.