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Open Account Personal Loan Transfers

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What are the necessary documents to open an account?

In Person

  • Valid Identification Document:​
    • Portuguese Citizen Card;​
    • Portuguese Residence Card issued with a validity of more than 12 months;
    • Passport/Identity Card (only accepted if European citizen, Schengen Area or United Kingdom nationality)​.
  • Valid Tax Identification Number (TIN):​​​
    • Portuguese Citizen Card;​
    • TIN Card or Tax Payer’s central registration​.
  • Proof of address (12 months):​​
    • Drivers License;​
    • Tax reimbursement statement;​
    • Utilities bill;
    • Taxes liquidation issued by the fiscal authority of the country of residency or Document issued by the consulate.​
  • If the client is a minor, proof of address of parents/legal representatives must be presented​
  • Proof of employment situation (6 months validity):​​
    • Employee: Pay slip or Employment proof or Work contract.​;​​
    • Independent worker: "Green receipts"or Start of economic activity statement or Declaration from the Client supported by a card issued by the repective professional entity.;
    • Self-employed: Commercial Registry certificate or Company Registration;​
    • Unemployed: Unemployment statement (Employment Center enrolment) or Economic Situation Proof, issued by the Town Council for unemployed people that are not enroled in the Employment Center;​​
    • Student: Student ID or Enrolment proof or University attendance certificate.

Digital

  • Valid Identification Document:​
    • Portuguese Citizen Card;​
    • Portuguese Residence Card issued after December 2008 and valid for more than 12 months​;
  • Valid Tax Identification Number (TIN):​​​
    • Portuguese Citizen Card;​
    • TIN Card or Tax Payer’s central registration​.
  • Proof of address (12 months):​​
    • Drivers License;​
    • Tax reimbursement statement;​
    • Utilities bill;
    • Document issued by the consulate.​
  • Proof of employment situation (6 months validity):​​
    • Employee: Pay slip or Employment proof or Work contract.​;​​
    • Independent worker: "Green receipts"or Start of economic activity statement or Declaration from the Client supported by a card issued by the repective professional entity.;
    • Self-employed: Commercial Registry certificate or Company Registration;​
    • Unemployed: Unemployment statement (Employment Center enrolment) or Economic Situation Proof, issued by the Town Council for unemployed people that are not enroled in the Employment Center;​​
    • Student: Student ID or Enrolment proof or University attendance certificate.

What should I do in case my Card is stolen or lost?

You can call our Support Line +351 800 913 700, available 24 hours and cost free.

What should I do if I forget my Access Code?

On the Website you have na optin, after clicking Login, that alows the attribution of a new code. Select "Request new ones", enter your Account and NIF. At the end of the process you will be contacted and receive the code through email. If you prefer you can also go to an ATM and follow these steps: Mais operações > Registo Internet, a screen will appear where you can choose the 7-digit Access Code. The machine will then give you a receipt with your new codes.

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Accounts

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Transfers

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Cards

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