How can we make it simpler?

In the event of a conflict with the Bank, you can access alternative means of conflict resolution.

The Banks that provide Minimum Banking Services are now obliged to adhere to, at least, two entities that enable alternative means of conflict resolution.  Thus, if the Customer has a conflict with the Bank, with a value equal to or less than the jurisdiction of the courts of first instance (currently five thousand euros), can access these means of alternative dispute resolution.