• Digital Mobile Key (Chave Móvel Digital) – Citizen Card holders:
  • Log in using the Digital Mobile Key (CMD) linked to your Portuguese Citizen Card (no additional documents are required)
  • Complete the facial recognition process
• Without a Digital Mobile Key:
  • Proof of Identity:
    • Portuguese Citizen Card
  • Proof of Address in Portugal (issued within the last 12 months) – one of the following:
    • Water, electricity, telecommunications, or insurance bill;
    • Portuguese Personal Income Tax (IRS) assessment or tax refund notice;
    • Consular document.
      *Applicants under 30 years old may provide their parents' proof of address, provided it was issued within the last 12 months.
  • Proof of Employment/Professional Status (issued within the last 6 months) – one of the following:
    • Employee: Payslip or employment contract.
    • Self-employed: Green receipt (Recibo Verde), proof of commencement/amendment of activity (available through the Portuguese Tax Portal), company registration document, or commercial registry certificate.
    • Student: Student card, enrolment/registration certificate, or tuition fee payment receipt (may be submitted up to 12 months after completing studies).
    • Unemployed: Declaration issued by the Employment Centre.
    • Domestic worker: IRS Model 3 tax return or bank statement.
    • Living from personal assets/investments: IRS Model 3 tax return or bank statement.
    • Retired: IRS Model 3 tax return, bank statement, or pension payslip.

In order to open an Account in some Activobank Branches, you will need to schedule your visit through the Support Line.

• Valid Identification Document (one of the following documents):
  • Portuguese Citizen Card;
  • Portuguese Residence Card issued with a validity of more than 12 months;
  • Passport/Identity Card (only accepted if you are a citizen of Europe, the Schengen Area or the United Kingdom).
• Valid Tax Identification Number (TIN), one of the following documents:
  • Portuguese Citizen Card;
  • TIN Card;
  • Tax Payer's central registration.
• Proof of address dated less than 12 months* (one of the following documents):
  • Tax reimbursement statement;
  • Utilities bill;
  • Taxes liquidation issued by the fiscal authority of the country of residency;
  • Document issued by the consulate.
• If the Client is a minor, proof of address of parents/legal representatives must be presented.
  *Persons under 30 years of age must provide proof of parental address (dated less than 12 months).
• Proof of employment situation with 6 months validity (one of the following documents):
  • Employee: pay slip or work contract;
  • Independent worker: "Green receipts", start/change of economic activity statement (available in Portal das Finanças), company registration or commercial registry certificate;
  • Unemployed: Declaration from the Employment Center;
  • Student: Student ID, enrolment proof or payment of tuition fees (can be provided up to 12 months after completion of degree or training);
  • Domestic: IRS Template 3 or Bank statement;
  • Lives off their own assets: IRS Template 3 or Bank statement;
  • Retired: IRS Template 3 or Bank statement or pay slip.

• Valid Identification Document (one of the following documents):
  • Portuguese Citizen Card;
  • Portuguese Residence Card issued after December 2008 and with a validity of more than 12 months;
  • European Passport: Germany, Spain, France, Italy, Netherlands, Poland and United Kingdom.
• Valid Tax Identification Number (TIN), one of the following documents:
  • Portuguese Citizen Card;
  • Portuguese Residence Card;
  • TIN Card;
  • Tax Payer's central registration.
• Proof of address dated less than 12 months (one of the following documents):
  • Tax reimbursement statement;
  • Utilities bill;
  • Document issued by the consulate.
• *Persons under 30 years of age can provide proof of parental address (dated less than 12 months).
• Proof of employment situation with 6 months validity (one of the following documents):
  • Employee: pay slip or work contract;
  • Independent worker: "Green receipts", start/change of economic activity statement (available in Portal das Finanças), company registration or commercial registry certificate;
  • Unemployed: Declaration from the Employment Center;
  • Student: Student ID, enrolment proof or payment of tuition fees (can be provided up to 12 months after completion of degree or training);
  • Domestic: IRS Template 3 or Bank statement;
  • Lives off their own assets: IRS Template 3 or Bank statement;
  • Retired: IRS Template 3 or Bank statement or pay slip.

You don't need to have any documents with you, you only need the Mobile Digital Key.

• If you already have the Digital Mobile Key, you just need to:
  • Download the ActivoBank App
  • Log in with your Mobile Digital Key
  • Confirm some data
  • Sign the contracts (everything digital, no paperwork)
  • Register in the App
• If you don't have the Mobile Digital Key:
  • Download the Autenticação.gov App
  • Take a picture of your Citizen Card and another of yourself (selfie)